When will my order ship?
Orders are processed within 2–3 business days (excluding weekends and holidays). Once your order ships, you’ll receive tracking information via email.
How long does shipping take?
Delivery time depends on the shipping method selected at checkout:
- Standard/Ground: 3–7 business days
- Expedited: 2–3 business days
- Overnight: 1 business day
Delivery times are estimates and begin after your order has been processed.
Do you offer free shipping?
Yes—free standard shipping is available on orders over $75. Promotions or discounts may modify this threshold.
Do you ship to P.O. Boxes?
Yes. Orders shipping to P.O. Boxes will be sent via USPS.
Do you ship internationally?
At this time, we ship within the United States only.
Can I cancel my order?
Orders can be canceled within 24 hours of purchase for a full refund.
After 24 hours, cancellations are subject to a 20% cancellation fee.
What is your return policy?
We accept returns on eligible items within 14 days of delivery.
Items must be unused, unopened, and in new condition. Approved returns are subject to a 20% restocking fee, and return shipping costs are the responsibility of the customer unless otherwise determined.
What items are not eligible for return?
We do not accept returns on:
- Opened or used items
- Sale or clearance items
- Handmade items
What if my order arrives damaged?
If your order arrives damaged, please email thealtaredspace@gmail.com within 3 days of delivery with photos of the packaging and item.
Please do not refuse delivery. Once reviewed, we will determine the appropriate resolution, which may include a replacement, return authorization, or partial credit.
What if my package says delivered but I didn’t receive it?
If your tracking shows “delivered” but you cannot locate your package, please contact us.
We will assist in initiating an investigation with the shipping carrier. Final resolution will depend on the outcome of that investigation.
What happens if I enter the wrong shipping address?
Customers are responsible for providing accurate shipping information.
If an order is shipped to an incorrect address, additional shipping charges will apply to resend the package.
What happens if I refuse delivery?
Refused deliveries are not eligible for a refund.
If your order arrives damaged, please accept the delivery and contact us so we can assist you according to our damage policy.
Can I return part of my order?
Yes—eligible items may be returned individually as long as they meet our return requirements.
When will I receive my refund?
Refunds are issued once returned items are received and approved.
Please allow 7–10 business days for the refund to be processed back to your original payment method. Processing times may vary depending on your banking institution.